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All feedback is important to us, both good and bad. Our 6 core principles to complaint handling are:

  1. All of your feedback is important to us.
  2. We want to make it easy for you to raise a concern or complain, if you need to.
  3. We follow a complaints procedure and keep you informed.
  4. We will try to answer all your questions and any concerns you raise.
  5. We want you to have a positive experience of making a complaint.
  6. Your feedback helps us to improve our service.
 
You can download a copy of our Complaints Code of Practice here.
 

Complaints Policy

Step 1 - Talk To Us

  • Should you be dissatisfied with any aspect of your care or treatment then please let us know. Both Mark and Edward Coppen are the appointed complaints managers. If a complaint is about any aspect of clinical care or associated fees it will normally be referred to the treating dentist, unless the patient does not want this to happen.
  • If you make a complaint in writing or email this will be acknowledged within 3 working days and a copy of the practice complaints policy will be included. Once acknowledged, your complaint will be investigated with any relevant team members. A response will be provided within 10 days. However, should this timeframe be unachievable a holding letter will be sent instead and a new response date will be provided.
  • If you instead make a complaint in person or via the telephone this will be immediately acknowledged, the practice managers will be informed and a copy of the practice complaints policy made available.
  • Ideally our investigation into your complaint and any relevant actions taken will be satisfactory to resolve the matter. However, should your complaint not be resolved please consider Step 2 below.

Step 2 - Independent Review

Private

Complaints relating to private dental care should be directed to the dental complaints service (DCS) via:

  • Post: Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ
  • Tel: 020 8253 0800
  • Website: https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients

NHS

Complaints relating to NHS dental care should be directed to the South East Complaints Hub via:

  • Post: NHS Frimley, South East Complaints Hub, NHS Frimley ICB, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY.
  • Tel: 0300 561 0290
  • Email: [email protected]

Step 3 - General Dental Council

Should step 1 or step 2 not adequately resolve the issue you may with to contact The General Dental Council for more advice
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ
  • Tel: 020 7887 3800
  • Email: [email protected]

St Oswald's Dental Surgery
Knockhundred Row
Midhurst
West Sussex
GU29 9DQ

Parking on the high street is free for one hour. If you need longer, the North Street and Post Office car parks are both just a short walk away.

01730 812 022

[email protected]

Reception: 08:45 to 17:30
Clinic: 09:00 to 17:00

The Team

The Team

The Practice

Practice Photos
St. Oswalds Dental
4.9
Based on 71 reviews
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Chloe NewnhamChloe Newnham
14:47 19 Nov 24
Ria has been absolutely brilliant with me and my children. She has gone over and above to ensure my son received the treatment he needed which has been a huge relief. I am very glad we found her and wouldn't hesitate to recommend
Elizabeth-Anne FaintElizabeth-Anne Faint
16:09 14 Nov 24
As a "none patient" I am in awe at the friendly and empathetic reception I received by the lady who answered the phone. In no time I had an appointment and by the end of the following day my tooth had been attended to in the most professional and friendly way possible.I cannot sing their praises highly enough.
Michelle NorthoverMichelle Northover
13:45 08 Nov 24
I've recently completed a course of treatments with Anne and Her assistant Jodie. After years of having a huge phobia of dentists can I just say How absolutely fantastic they have been at calming my nerves, being gentle and understanding, explaining the treatments and the positives, totally restoring my faith in their hands. The receptionists too are always friendly and helpful. Thank you once again for a very professional and kind service.
Sophie PriceSophie Price
09:31 02 Oct 24
Always so nervous going to the dentist, however Ria and Liv couldn’t have made me feel anymore at ease throughout my appointment. Very professional and informative! Thank you both 😃
Stewart Conley-HarperStewart Conley-Harper
17:06 30 Aug 24
Having previously had a horrendous experience at my last dentist in Windsor, I have to admit to having not gone to a dentist for nearly 10 years (yes, I know!), and I have not really been able to use the left side of my mouth for quite some time, either!I went into St Oswald’s this week in a lot of pain and saw Rachael very quickly, then had a lengthy procedure with Ria a few days later, to investigate. Was given meds to calm me down and the whole experience was amazing. Completely pain free. Ria was so calm and talked me through it as she went; thanks to Jo too, who was also really great.I have to go back a few times in the next few months to get the work finished, but I am much less nervous about this.24 hours after and I am still completely pain free - in fact I had completely forgotten what having a pain-free mouth feels like! Thanks to them all. A great surgery.
Ann ClarkeAnn Clarke
16:50 28 Aug 24
Thank you to my dentist Rachel and the team at St Oswald’s for looking after me and my dental issue at such a difficult time. You were all so lovely, accommodating and very professional. Thank you so much.
Laura TokeLaura Toke
15:59 14 Aug 24
Ed my dentist and Anna my hygienist were fantastic. They made me feel so welcome , helped me with my issues and had such a warm manner. Reception staff also lovely. I Thoroughly recommend this dentist practice.
Connie SturgessConnie Sturgess
09:37 02 Jul 24
Received treatment for straightening my teeth with Invisalign and some composite bonding to fill in and shape my teeth at the front. Really happy with the results. Ed is a great communicator and listener. He understood what I wanted to achieve, especially with the reshaping of my teeth at the front, which look straight and white yet also have a natural shape and look to them now.
Tilz28 __Tilz28 __
16:03 26 Jun 24
very good service got to listen to music that i picked out would reccomend
Mark WillsMark Wills
19:07 21 Jun 24
Really good. Polite friendly and very professional.The best dentist I have ever visited. Definitely recommend
David LittleDavid Little
17:47 20 Jun 24
Excellent dentistry from Mark Coppen as always.
Graham TuttGraham Tutt
10:03 20 Jun 24
At the age of 75 years I've attended this dentist for 32 years. Their work is FIRST CLASS and I would never change them. Sometimes leading up to my holiday I have had a problem which they have always managed to fix in time and to the highest standard. I cannot fault them.
DAVID WHITBYDAVID WHITBY
19:48 14 Jun 24
I have been with this practice and Mark in particular for 38 years, great service, the best care and dare I say almost a pleasure to visit the dentist.
Simon CollinghamSimon Collingham
15:44 11 Jun 24
The VERY best Dental Hygienist! What can I say, Anna is amazing, her care and professionalism actually makes going to the hygienist pleasurable, well done and thanks!
Lucy FieldLucy Field
08:01 11 Jun 24
My family and I have been patients at St Oswald’s Dental Surgery for nearly 40 years. We have always found the professionalism, care and friendliness of the practice to be outstanding. We hope to be patients for many more years to come.
Karen MeyerKaren Meyer
09:03 26 May 24
Anne Steele has been looking after my dental health for over 10 years. She is extremely knowledgeable, helping me through head and neck surgery and driving the very best outcomes for me in the following years. She puts me totally at ease and takes a personal interest in my well-being making my visits a pleasure. The Invisalign she fitted has not only improved the look of my teeth but has significantly improved my ability to chew and bite.I find all the staff very welcoming and the atmosphere is warm, friendly and efficient. I highly recommend St Oswalds.
Kate PowellKate Powell
18:11 02 May 24
Amazing patient and dental care! St. Oswalds go above and beyond. I phoned at 5pm to see if they could recommend an emergency dentist as my daughter was very distressed by a tooth that would not come out and I was told to come straight in and they would see her. Really impressed and very appreciative - thank you!!
Robert PatersonRobert Paterson
06:56 17 Apr 24
I needed some urgent treatment and was seen very quickly by Alicia Wimpory who was excellent. Her calm and friendly manner put me immediately at ease and I trusted her completely. I had not been to a dentist for over 5 years but I shall use St Oswald’s services regularly, from now.
Thomas WilkinsThomas Wilkins
16:51 23 Feb 24
Percy PhelpsPercy Phelps
10:56 30 Jan 24
ShreenaShreena
20:50 20 Dec 23
My husband was in pain for 4 weeks and attended a dentist near our home in Oxford who advised he required two extractions and they wouldn’t be able to see him until the new year. I was recommended Dr Ria Mathew who was able to see my husband within the week, and instantly advised that only the upper right tooth needs to be extracted and performed the extraction during the appointment. My husband saw Ria last Friday (having driven from Oxford to Midhurst) and he has since recovered fully and is in no further pain. We cannot thank Ria enough for seeing him so quickly and being able to identify the issue and taking the necessary action during the appointment! We would highly recommend going to St Oswald Dental Surgery, everyone made my husband feel at ease and it would be a no brainer to go back, regardless of the journey time.Thank you again RiaRishi & Shreena
Gary WaiteGary Waite
17:59 13 Dec 23
I would not hesitate to recommend this dental practiceHaving been to many so called dental practices in the Haslemere area St Oswalds is a breath of fresh airEd and his team are honest caring and professionalWith minimal discomfort 90 minutes in his chair was a breezeThank you St Odswalds
Amanda RobeyAmanda Robey
21:33 16 Nov 23
Fantastic experience! Thank you so much Anne and Jodie for making me feel so comfortable and at ease. This was the first time I have had a filling in years and I slightly nervous. I felt absolutely nothing, it was actually rather relaxing. I would highly recommend Anne to any patients, she is incredibly calm, kind, caring and gentle.
Thomas WarrenThomas Warren
08:10 03 Nov 23
Always very friendly and professional, and great value for money compared to other local dentists
Tori BeesleyTori Beesley
09:14 20 Oct 23
First experience at the dentist for our two year old and what a great success! Massive thanks to Liv & Ria for making her so calm and feeling at ease with the whole process - she's looking forward to seeing you both again next time! Thank you.
Charlie CousinCharlie Cousin
15:28 18 Oct 23
My previous Dentist was amazing, I married him but he has now retired! St Oswolds was recommended to me and although not local it was the best decision to place my dental care in their capable hands. My current course of treatment has proved to be complex, challenging and extensive. I am incredibly impressed by the treatment I have recieved from both Mark and Ed.They go to great lengths to put me at ease, to explain procedures and my various options. The treatment carried out to date has proved highly effective and the best part is that it was completely pain free. I cant recommend them and thier team highly enough.
Dean WallisDean Wallis
10:36 12 Oct 23
I would definitely recommend St. Oswalds. As a new patient I was seen within 3 hours and within 24 hours they had completed all the work required to resolve the issue.Ria & team were very friendly, professional and reassuring.
Shirley ManningShirley Manning
17:11 11 Oct 23
I am an extremely nervous patient but Ria and her wonderful dental nurse have helped me overcome my fear. They immediately put me at ease and took time to explain every step of the treatment. I would highly recommend Ria and St Oswalds dental practice.
Valerie TapleyValerie Tapley
21:43 05 Oct 23
Very friendly dental practice. Excellent service from Ria and Liv. Their calm friendly approach make a visit to the dentist almost enjoyable!
Kate HanrahanKate Hanrahan
18:29 04 Oct 23
Fantastic friendly treatment,I would highly recommend the practice to anybody!
A GA G
16:05 04 Oct 23
Despite a very difficult extraction... it was managed with good humour & support by Ria & Liv - brilliant - huge thanks!
alisonandneil thorpealisonandneil thorpe
13:03 28 Sep 23
I have been a patient at St Oswald's for nearly 30 yrs and as a very nervous patient, I would not go anywhere else. All the staff are friendly and professional and make the experience as painless as possible. The atmosphere is very relaxed and you can even choose you own music to listen to! Can’t recommend them highly enough.
Chris TaylerChris Tayler
16:37 26 Sep 23
Ed Coppen has made me a fantastic denture, and has helped me resolve several problems. He is the most patient and careful dentist you could wish for! He has also been most helpful with my wife who has several dental difficulties since Radiotherapy. Thank you Ed!
Safia MinneySafia Minney
20:00 25 Sep 23
Really poor experience due to miscommunication between St. Oswalds and their dental partners left me feeling blamed for it, months lost unable to complete treatment after two molars were extracted, out of pocket and trust broken. A great shame that they didn't take more care when things went wrong and/ or offer some financial compensation to rebuild trust.
Beatrice O'ConnellBeatrice O'Connell
19:08 14 Sep 23
My 10 year old son needed a filling and the dentist Mark and his assistant were fantastic. Kind sympathetic professional and I would thoroughly recommend them.
Darina GyoriovaDarina Gyoriova
09:25 13 Sep 23
I have been coming here for over 15 years,the staff here is very helpful and friendly. Also now I am Coming here with my two boys for checkup and they always looking for to see Mark and talk to him. They always have many questions which are always answered. I am living over an hour away now but I don’t mind the driving when I know that I am coming to visit the best dentist who always care for his patients.Thank you Mark 😊
Charlie GoldsmithCharlie Goldsmith
09:09 27 Jul 23
Martin GreensladeMartin Greenslade
19:01 22 Jul 23
Had an excellent appointment with Anne and Jodie, wonderful people and great at their job.Had no pain at all was all very smooth and perfect would recommend to anyone 100 percent.
Christine FulcherChristine Fulcher
12:10 14 Jul 23
Very friendly staff, happy atmosphere and excellent quality dentistry
Daniela DiaconuDaniela Diaconu
13:42 13 Jul 23
I was a new patient, and EVERYONE in the office was so professional. .The entire office was very up-to-date with modern equipment and it has such a pleasant environment. I had a great experience and will be coming back regularly. One of the best!!Many thanks, Dr. Edward Coppen
erin o learyerin o leary
15:02 07 Jul 23
A really good experience. I wanted teeth whitening done and found the whole process was straightforward and easily done.Everything was explained to me at length and I’m very grateful to the St Oswald’s team especially Rachael and Jo.Thank you!
Alessandra KeefeAlessandra Keefe
19:42 29 Jun 23
The staff at St Oswalds are fantastic. Mark's incredibly busy schedule meant that I couldn't get an appointment with him to replace my broken filling for a couple of months. When I called a few weeks later in agony, the staff gave up their lunch break to fit me in to sort it out. We also use St Oswalds for our two children and they take great care with our youngest son who is disabled and requires a more gentle approach. Couldn't recommend highly enough and I would never go to another dentist now!
Andrew LyonsAndrew Lyons
07:51 12 Jun 23
Mark is the best dentist I know! Technically he is superb and can accomplish endodontics better than any so called specialists. He also had incredible patience dealing with my very aged mother in law. Ed has also treated me brilliantly so it must run in the genes. You will not find a better practice in the South East and won’t get ripped off with stupid West End Prices!!!
Shane ThomasShane Thomas
17:23 08 Jun 23
I have had a great and relieving experience at St Oswald’s Dental Surgery today. Dr Ria Mathew and Dental nurse Liv were very professional and comforting as I experienced my first dental extraction. It was over before I knew it, their comforting words and presence was unmatched to any previous dental experience. Highly recommend their services and professional dental care.
Natalia SiciarskaNatalia Siciarska
18:32 23 Apr 23
Excellent dental practice. Staff was polite and very professional. Due to my dental anxiety I was a bit worried about coming to the dentist, however they made me feel supported and relaxed. The treatment was explained clearly and all my questions were answered. Highly recommended.
Brian YoungBrian Young
07:41 25 Mar 23
A great dental practice and a fantastic service. The new dentist and nurse I use are awesome!
Ann HAnn H
14:35 21 Mar 23
I've had so many bad dental experiences in my lifetime - Ed has been a revelation! Thank you so much, I'm very grateful for all the care you took with a very anxious patient. I will certainly be back, for whatever treatment is necessary. Definitely 5 stars!
Lizzie TurnerLizzie Turner
16:21 23 Dec 22
Wonderful, friendly and warm practice, steeped in history. 5 star service from Alicia and Jodie, highly professional and efficient - Highly recommended!
Julie ChivertonJulie Chiverton
13:49 25 Nov 22
Our grateful thanks to St Oswald's Dental Practice in Midhurst.Absolutely first class service for both myself and my husband.Highly recommended.
Jessica HumphryJessica Humphry
12:02 26 Oct 22
A true family dental practice that I would highly recommend. The service is beyond excellent and the team go above and beyond to create a comfortable and even joyful environment. Thank you St Oswald's from a very grateful, long term customer!
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