Feedback

All feedback is important to us, both good and bad. Our 6 core principles to complaint handling are:

Complaints Policy

Should you be dissatisfied with any aspect of your care or treatment then please let us know. Both Mark and Edward Coppen are the appointed complaints managers. However, if a complaint is about any aspect of clinical care or associated fees it will normally be referred to the treating dentist, unless the patient does not want this to happen.
If you make a complaint in writing or email this will be acknowledged within 3 working days and a copy of the practice complaints policy will be included. Once acknowledged, your complaint will be investigated with any relevant team members. A response will be provided within 10 days. However, should this timeframe be unachievable a holding letter will be sent instead and a new response date will be provided.
If you instead make a complaint in person or via the telephone this will be immediately acknowledged, the practice managers will be informed and a copy of the practice complaints policy made available.
Ideally our investigation into your complaint and any relevant actions taken will be satisfactory to resolve the matter. However, should your complaint not be resolved please consider Step 2 below.

Complaints relating to private dental care should be directed to the dental complaints service (DCS) via:

Complaints relating to NHS dental care should be directed to the Parliamentary and Health Service Ombudsman via:

Should Step 1 or Step 2 not adequately resolve the issue you may with to contact The General Dental Council for more advice