Feedback

All feedback is important to us, both good and bad. Our 6 core principles to complaint handling are:

All of your feedback is important to us.
We want to make it easy for you to raise a concern or complain, if you need to.
We follow a complaints procedure and keep you informed.
We will try to answer all your questions and any concerns you raise.
We want you to have a positive experience of making a complaint.
Your feedback helps us to improve our service.

Complaints Policy

Step 1 - Talk To Us

Should you be dissatisfied with any aspect of your care or treatment then please let us know. Both Mark and Edward Coppen are the appointed complaints managers. If a complaint is about any aspect of clinical care or associated fees it will normally be referred to the treating dentist, unless the patient does not want this to happen.
If you make a complaint in writing or email this will be acknowledged within 3 working days and a copy of the practice complaints policy will be included. Once acknowledged, your complaint will be investigated with any relevant team members. A response will be provided within 10 days. However, should this timeframe be unachievable a holding letter will be sent instead and a new response date will be provided.
If you instead make a complaint in person or via the telephone this will be immediately acknowledged, the practice managers will be informed and a copy of the practice complaints policy made available.
Ideally our investigation into your complaint and any relevant actions taken will be satisfactory to resolve the matter. However, should your complaint not be resolved please consider Step 2 below.

Step 2 - Independent Review

Private

Complaints relating to private dental care should be directed to the dental complaints service (DCS) via:

https://dcs.gdc-uk.org/
Tel: 020 8253 0800

NHS

Complaints relating to NHS dental care should be directed to the Parliamentary and Health Service Ombudsman via:

https://www.ombudsman.org.uk/
Tel: 0345 015 4033

Step 3 - General Dental Council

Should step 1 or step 2 not adequately resolve the issue you may with to contact The General Dental Council for more advice

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ
Tel: 020 7887 3800
Email: [email protected]

Natalia Siciarska

18:32 23 Apr 23

Excellent dental practice. Staff were polite and very professional. Due to my dental anxiety I was a bit worried about coming to the dentist, however they made me feel supported and relaxed. The treatment was explained clearly and all my questions were answered. Highly recommended.

Brian Young

07:41 25 Mar 23

A great dental practice and a fantastic service. The doc and nurse I use are awesome!

Ann H

14:35 21 Mar 23

I've had so many bad dental experiences in my lifetime - Ed has been a revelation! Thank you so much, I'm very grateful for all the care you took with a very anxious patient. I will certainly be back, for whatever treatment is necessary. Definitely 5 stars!

Lizzie Turner

16:21 23 Dec 22

Wonderful, friendly and warm practice, steeped in history. 5 star service from Alicia and Jodie, highly professional and efficient - Highly recommended!

Julie Chiverton

13:49 25 Nov 22

Our grateful thanks to St Oswald's Dental Practice in Midhurst.Absolutely first class service for both myself and my husband.Highly recommended.

Jessica Humphry

12:02 26 Oct 22

A true family dental practice that I would highly recommend. The service is beyond excellent and the team go above and beyond to create a comfortable and even joyful environment. Thank you St Oswald's from a very grateful, long term customer!