Menu

Feedback

All feedback is important to us, both good and bad. Our 6 core principles to complaint handling are:

  1. All of your feedback is important to us.
  2. We want to make it easy for you to raise a concern or complain, if you need to.
  3. We follow a complaints procedure and keep you informed.
  4. We will try to answer all your questions and any concerns you raise.
  5. We want you to have a positive experience of making a complaint.
  6. Your feedback helps us to improve our service.
 
You can download a copy of our Complaints Code of Practice here.
 

Complaints Policy

Step 1 - Talk To Us

  • Should you be dissatisfied with any aspect of your care or treatment then please let us know. Both Mark and Edward Coppen are the appointed complaints managers. If a complaint is about any aspect of clinical care or associated fees it will normally be referred to the treating dentist, unless the patient does not want this to happen.
  • If you make a complaint in writing or email this will be acknowledged within 3 working days and a copy of the practice complaints policy will be included. Once acknowledged, your complaint will be investigated with any relevant team members. A response will be provided within 10 days. However, should this timeframe be unachievable a holding letter will be sent instead and a new response date will be provided.
  • If you instead make a complaint in person or via the telephone this will be immediately acknowledged, the practice managers will be informed and a copy of the practice complaints policy made available.
  • Ideally our investigation into your complaint and any relevant actions taken will be satisfactory to resolve the matter. However, should your complaint not be resolved please consider Step 2 below.

Step 2 - Independent Review

Private

Complaints relating to private dental care should be directed to the dental complaints service (DCS) via:

  • Post: Dental Complaints Service, 37 Wimpole Street, London W1G 8DQ
  • Tel: 020 8253 0800
  • Website: https://contactus.gdc-uk.org/dcs/Complaint/PrivatePatients

NHS

Complaints relating to NHS dental care should be directed to the South East Complaints Hub via:

  • Post: NHS Frimley, South East Complaints Hub, NHS Frimley ICB, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY.
  • Tel: 0300 561 0290
  • Email: [email protected]

Step 3 - General Dental Council

Should step 1 or step 2 not adequately resolve the issue you may with to contact The General Dental Council for more advice
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ
  • Tel: 020 7887 3800
  • Email: [email protected]

St Oswald's Dental Surgery
Knockhundred Row
Midhurst
West Sussex
GU29 9DQ

Parking on the high street is free for one hour. If you need longer, the North Street and Post Office car parks are both just a short walk away.

01730 812 022

[email protected]

Reception: 08:45 to 17:30
Clinic: 09:00 to 17:00

The Team

The Team

The Practice

Practice Photos
St. Oswalds Dental
4.9
Based on 40 reviews
powered by Google
Chris TaylerChris Tayler
16:37 26 Sep 23
Ed Coppen has made me a fantastic denture, and has helped me resolve several problems. He is the most patient and careful dentist you could wish for! He has also been most helpful with my wife who has several dental difficulties since Radiotherapy. Thank you Ed!
Safia MinneySafia Minney
20:00 25 Sep 23
Really bad service. Left part of broken needle 5mm in my jaw on extracting two molars as revealed by hospital X-rays. Three weeks of hellish pain. Careless replies to my emails to bring clarity to next steps. Anne has shown lack of care and left me out of pocket with inadequate plan as to how to go forward.
Beatrice O'ConnellBeatrice O'Connell
19:08 14 Sep 23
My 10 year old son needed a filling and the dentist Mark and his assistant were fantastic. Kind sympathetic professional and I would thoroughly recommend them.
Darina GyoriovaDarina Gyoriova
09:25 13 Sep 23
I have been coming here for over 15 years,the staff here is very helpful and friendly. Also now I am Coming here with my two boys for checkup and they always looking for to see Mark and talk to him. They always have many questions which are always answered. I am living over an hour away now but I don’t mind the driving when I know that I am coming to visit the best dentist who always care for his patients.Thank you Mark 😊
Charlie GoldsmithCharlie Goldsmith
09:09 27 Jul 23
Martin GreensladeMartin Greenslade
19:01 22 Jul 23
Had an excellent appointment with Anne and Jodie, wonderful people and great at their job.Had no pain at all was all very smooth and perfect would recommend to anyone 100 percent.
Christine FulcherChristine Fulcher
12:10 14 Jul 23
Very friendly staff, happy atmosphere and excellent quality dentistry
Daniela DiaconuDaniela Diaconu
13:42 13 Jul 23
I was a new patient, and EVERYONE in the office was so professional. .The entire office was very up-to-date with modern equipment and it has such a pleasant environment. I had a great experience and will be coming back regularly. One of the best!!Many thanks, Dr. Edward Coppen
erin o learyerin o leary
15:02 07 Jul 23
A really good experience. I wanted teeth whitening done and found the whole process was straightforward and easily done.Everything was explained to me at length and I’m very grateful to the St Oswald’s team especially Rachael and Jo.Thank you!
Alessandra KeefeAlessandra Keefe
19:42 29 Jun 23
The staff at St Oswalds are fantastic. Mark's incredibly busy schedule meant that I couldn't get an appointment with him to replace my broken filling for a couple of months. When I called a few weeks later in agony, the staff gave up their lunch break to fit me in to sort it out. We also use St Oswalds for our two children and they take great care with our youngest son who is disabled and requires a more gentle approach. Couldn't recommend highly enough and I would never go to another dentist now!
Andrew LyonsAndrew Lyons
07:51 12 Jun 23
Mark is the best dentist I know! Technically he is superb and can accomplish endodontics better than any so called specialists. He also had incredible patience dealing with my very aged mother in law. Ed has also treated me brilliantly so it must run in the genes. You will not find a better practice in the South East and won’t get ripped off with stupid West End Prices!!!
Shane ThomasShane Thomas
17:23 08 Jun 23
I have had a great and relieving experience at St Oswald’s Dental Surgery today. Dr Ria Mathew and Dental nurse Liv were very professional and comforting as I experienced my first dental extraction. It was over before I knew it, their comforting words and presence was unmatched to any previous dental experience. Highly recommend their services and professional dental care.
Natalia SiciarskaNatalia Siciarska
18:32 23 Apr 23
Excellent dental practice. Staff were polite and very professional. Due to my dental anxiety I was a bit worried about coming to the dentist, however they made me feel supported and relaxed. The treatment was explained clearly and all my questions were answered. Highly recommended.
Brian YoungBrian Young
07:41 25 Mar 23
A great dental practice and a fantastic service. The doc and nurse I use are awesome!
Ann HAnn H
14:35 21 Mar 23
I've had so many bad dental experiences in my lifetime - Ed has been a revelation! Thank you so much, I'm very grateful for all the care you took with a very anxious patient. I will certainly be back, for whatever treatment is necessary. Definitely 5 stars!
Lizzie TurnerLizzie Turner
16:21 23 Dec 22
Wonderful, friendly and warm practice, steeped in history. 5 star service from Alicia and Jodie, highly professional and efficient - Highly recommended!
Julie ChivertonJulie Chiverton
13:49 25 Nov 22
Our grateful thanks to St Oswald's Dental Practice in Midhurst.Absolutely first class service for both myself and my husband.Highly recommended.
Jessica HumphryJessica Humphry
12:02 26 Oct 22
A true family dental practice that I would highly recommend. The service is beyond excellent and the team go above and beyond to create a comfortable and even joyful environment. Thank you St Oswald's from a very grateful, long term customer!
js_loader