Surgery time is valuable so that we can serve the needs of all our patients. With this in mind, it is important we have an attendance policy.
Dentist Appointments - Private
Not attending your appointment may result in your dentist applying a charge to your account for the missed appointment – this is to partially recoup some of the surgery overheads.
Rescheduling or cancelling with less than 2 working days’ notice is treated the same as not attending.
Exams carry a late cancellation fee of £20 per visit.
Treatment carries a late cancellation fee of £108 per hour.
Your dentist will carefully consider your attendance history and the reasons given for attendance when considering if a charge is appropriate. Should they apply a fee, they will inform you by telephone or in writing.
Dentist Appointments – NHS (Children)
Not attending, rescheduling, or cancelling with less than 2 working days’ notice will lead to us writing to you.
We operate a simple 3-strikes policy:
The first letter outlines this policy.
The second letter outlines this policy again, as well as the fact that wasting surgery time once more will mean we can no longer see you.
The third letter states you should start seeking a dentist elsewhere.
We currently have an NHS waiting list and this 3-strike policy allows us to care for other children who are waiting to be seen.
Rescheduling or cancelling a hygiene appointment with less than 7 days’ notice is considered a late cancellation.
A fixed late cancellation fee of £28 is always applied.
This is necessary as historically the viability of the hygienist service was threatened by cancellations. Both the hygienist and the nurse require paying even when a patient fails their appointment.
Ed Coppen has made me a fantastic denture, and has helped me resolve several problems. He is the most patient and careful dentist you could wish for! He has also been most helpful with my wife who has several dental difficulties since Radiotherapy. Thank you Ed!
Really bad service. Left part of broken needle 5mm in my jaw on extracting two molars as revealed by hospital X-rays. Three weeks of hellish pain. Careless replies to my emails to bring clarity to next steps. Anne has shown lack of care and left me out of pocket with inadequate plan as to how to go forward.
I have been coming here for over 15 years,the staff here is very helpful and friendly. Also now I am Coming here with my two boys for checkup and they always looking for to see Mark and talk to him. They always have many questions which are always answered. I am living over an hour away now but I don’t mind the driving when I know that I am coming to visit the best dentist who always care for his patients.Thank you Mark 😊
I was a new patient, and EVERYONE in the office was so professional. .The entire office was very up-to-date with modern equipment and it has such a pleasant environment. I had a great experience and will be coming back regularly. One of the best!!Many thanks, Dr. Edward Coppen
A really good experience. I wanted teeth whitening done and found the whole process was straightforward and easily done.Everything was explained to me at length and I’m very grateful to the St Oswald’s team especially Rachael and Jo.Thank you!
The staff at St Oswalds are fantastic. Mark's incredibly busy schedule meant that I couldn't get an appointment with him to replace my broken filling for a couple of months. When I called a few weeks later in agony, the staff gave up their lunch break to fit me in to sort it out. We also use St Oswalds for our two children and they take great care with our youngest son who is disabled and requires a more gentle approach. Couldn't recommend highly enough and I would never go to another dentist now!
Mark is the best dentist I know! Technically he is superb and can accomplish endodontics better than any so called specialists. He also had incredible patience dealing with my very aged mother in law. Ed has also treated me brilliantly so it must run in the genes. You will not find a better practice in the South East and won’t get ripped off with stupid West End Prices!!!
I have had a great and relieving experience at St Oswald’s Dental Surgery today. Dr Ria Mathew and Dental nurse Liv were very professional and comforting as I experienced my first dental extraction. It was over before I knew it, their comforting words and presence was unmatched to any previous dental experience. Highly recommend their services and professional dental care.
Excellent dental practice. Staff were polite and very professional. Due to my dental anxiety I was a bit worried about coming to the dentist, however they made me feel supported and relaxed. The treatment was explained clearly and all my questions were answered. Highly recommended.
I've had so many bad dental experiences in my lifetime - Ed has been a revelation! Thank you so much, I'm very grateful for all the care you took with a very anxious patient. I will certainly be back, for whatever treatment is necessary. Definitely 5 stars!
A true family dental practice that I would highly recommend. The service is beyond excellent and the team go above and beyond to create a comfortable and even joyful environment. Thank you St Oswald's from a very grateful, long term customer!