We will treat you with courtesy, kindness and respect at every visit.
We will provide a standard of care we would be happy to receive ourselves, and keep our skills and knowledge up to date.
We will explain your treatment options, what they involve and what they cost, and give you a written treatment plan and estimate before any new course of treatment begins.
We will never carry out treatment without your full and informed consent.
We will keep your personal and medical information safe and confidential.
We will see you as promptly as we can, keep you informed of any delay, and let you know if your usual dentist changes.
We will give you as much notice as possible if we ever need to change or cancel your appointment, and explain why.
We will respond promptly to calls and correspondence, welcome your feedback, and make it easy to raise a concern or complaint.
We will make sure urgent advice and care is available during practice hours, with out-of-hours arrangements set out on our website.
What we ask in return
To help us care for you and for other patients, we ask that you:
Arrive on time, and let us know as early as possible if you cannot make an appointment.
Keep us up to date with any changes to your contact details and medical history.
Take part in your dental care, and ask us about anything you are unsure of.
Treat our team with the same courtesy we extend to you.
Details of appointment reminders, cancellation notice and missed appointments are set out in our Attendance Notice.
